In This Solution

Troubleshooting

Troubleshooting

This collection of articles presumes you’ve already built something using Give Lively technology, but have run into a roadblock or are seeking more background information about why our system is built as it is. It’s a collection of answers, but we don’t know all the questions. So if you’re not finding what you need, please let us know.

Video Overview

Examples

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Before

Troubleshoot the Nonprofit Admin Portal

The Nonprofit Admin Portal is where you manage all of your online fundraising using Give Lively technology. Learn what you can do, how to add new team members to the portal and what happens if you forgot your password.
Campaign Pages
Donation Widget
Text-to-Donate
Event Ticketing
Live Display
Peer-to-Peer Fundraising
Team Fundraising
Leaderboard
Open in new window

Learn how strongly we believe in data privacy and security

Generosity should never be compromised. That's why we take privacy, security, and transparency very seriously. With both donors and nonprofits, we pursue proper steps to protect data and keep private and secure what should remain private and secure.
Campaign Pages
Donation Widget
Text-to-Donate
Event Ticketing
Live Display
Peer-to-Peer Fundraising
Team Fundraising
Leaderboard
Open in new window

Understand the third-party fees on donations through Give Lively

Everything you need to know about the fees and payment methods associated with use of Give Lively technology. We don't charge you anything, but third-party processors do.
Campaign Pages
Donation Widget
Text-to-Donate
Event Ticketing
Live Display
Peer-to-Peer Fundraising
Team Fundraising
Leaderboard
Open in new window

Learn how donation disbursement works

While we consider quick donation disbursement to be important, the speed of disbursement is in part a function of the form of payment and whether a nonprofit is a Give Lively member.
Campaign Pages
Donation Widget
Text-to-Donate
Event Ticketing
Live Display
Peer-to-Peer Fundraising
Team Fundraising
Leaderboard
Open in new window

Learn our minimum and maximum transaction amounts

In our system, there are upper and lower per-donation limits to how much can be raised.
Campaign Pages
Donation Widget
Text-to-Donate
Event Ticketing
Live Display
Peer-to-Peer Fundraising
Team Fundraising
Leaderboard
Open in new window

Understand which browsers work best with Give Lively fundraising pages

In the event that a fundraising page isn't working properly, first check the browser. Give Lively works best on the latest versions of most desktop/laptop computers and mobile devices, except Internet Explorer.
Campaign Pages
Donation Widget
Text-to-Donate
Event Ticketing
Live Display
Peer-to-Peer Fundraising
Team Fundraising
Leaderboard
Open in new window

During

Add offline donations to Campaign Page totals

Manually add any funds raised in the form of paper checks or cash to the Campaign Page totals, including its progress bar.
Campaign Pages
Donation Widget
Text-to-Donate
Event Ticketing
Live Display
Peer-to-Peer Fundraising
Teams Fundraising
Leaderboard
Open in new window

Add offline donations to Peer-to-Peer Fundraising pages

Manually add any funds raised in the form of paper checks or cash to the Peer-to-Peer Fundraising page totals.
Campaign Pages
Donation Widget
Text-to-Donate
Event Ticketing
Live Display
Peer-to-Peer Fundraising
Teams Fundraising
Leaderboard
Open in new window

Change the default donation frequency

Default donation frequency is set to "Monthly" or "One-Time," but can be easily changed at any time on your primary fundraising page and any of your fundraising Campaign Pages.
Campaign Pages
Donation Widget
Text-to-Donate
Event Ticketing
Live Display
Peer-to-Peer Fundraising
Teams Fundraising
Leaderboard
Open in new window

Cancel a donor’s monthly donation or subscription

Disable recurring donations from your Stripe dashboard.
Campaign Pages
Donation Widget
Text-to-Donate
Event Ticketing
Live Display
Peer-to-Peer Fundraising
Teams Fundraising
Leaderboard
Open in new window

Enable and disable digital wallets

For mobile donors and speedy checkout, Give Lively supports both Apple Pay and Google Pay.
Campaign Pages
Donation Widget
Text-to-Donate
Event Ticketing
Live Display
Peer-to-Peer Fundraising
Teams Fundraising
Leaderboard
Open in new window

Find links to fundraising Campaign Pages

To maximize your fundraising potential, it's important to share word of your core and campaign fundraising page(s). The web address(es) to which you can point donors are easily copied with one click.
Campaign Pages
Donation Widget
Text-to-Donate
Event Ticketing
Live Display
Peer-to-Peer Fundraising
Teams Fundraising
Leaderboard
Open in new window

Issue a full or partial refund for a donation

Full or partial refunds to your donors are possible through Stripe.
Campaign Pages
Donation Widget
Text-to-Donate
Event Ticketing
Live Display
Peer-to-Peer Fundraising
Teams Fundraising
Leaderboard
Open in new window

Link to any fundraising/event page from call-to-action button on website

Add a link to your fundraising page from a "Donate" or "Get tickets" button on your website, with instructions on how to do so from the most popular website-building services: WordPress, Wix, and SquareSpace.
Campaign Pages
Donation Widget
Text-to-Donate
Event Ticketing
Live Display
Peer-to-Peer Fundraising
Teams Fundraising
Leaderboard
Open in new window

Set or modify a goal for a Campaign Page

Set a fundraising target for every campaign.
Campaign Pages
Donation Widget
Text-to-Donate
Event Ticketing
Live Display
Peer-to-Peer Fundraising
Teams Fundraising
Leaderboard
Open in new window

Troubleshoot donations made via ACH/direct debit

Not seeing an ACH payment? ACH donations rejected by Stripe? Here are some important things to note about ACH payments.
Campaign Pages
Donation Widget
Text-to-Donate
Event Ticketing
Live Display
Peer-to-Peer Fundraising
Teams Fundraising
Leaderboard
Open in new window


After

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Downloads

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