Welcome to the Resource Hub for Give Lively members!

This is the new one-stop shop for information and instruction about how Give Lively members use our powerful, practical and free fundraising technology. For more background support about Give Lively, go to our introductory FAQ pages.

In this Article

Create, activate and manage a Stripe account (required to use Give Lively tech)

Stripe is an industry-leading payment processor trusted by over 100,000 companies and nonprofits. To use Give Lively technology, you must have an activated Stripe account connected to Give Lively. A fully effective account is also enabled for ACH (bank) transfers and has applied for Stripe’s nonprofit discount. Learn how to set it up.

Event Ticketing
Text-to-Donate
Live Display
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Donation Widget
Peer-to-Peer Fundraising
Team Fundraising
Leaderboard

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Before You Get Started

Video Overview

Text Walkthrough

What is Stripe?

Stripe is an industry-leading payment processor trusted by over 100,000 companies and nonprofits, including Lyft, Shopify, UNICEF, and NPR. A payment processor manages the financial transaction process by mediating between merchants and financial institutions.

Give Lively uses Stripe to process payments made through our platform, and all Give Lively members must have a fully authorized and connected Stripe account to use our technology. As Stripe does the actual money handling, not Give Lively, our fundraising pages will not function without it.

Much like an account with PayPal or Facebook, a Stripe account is independent of your account with Give Lively. By connecting your Stripe account to the Give Lively platform, however, you grant us permission to accept donations, deliver donor data, and transfer funds to you through your Stripe account.

GO HERE TO GET STARTED WITH STRIPE.

Is Stripe secure?

Yes. Stripe is a PCI Level 1 compliant company, which means that its payment processing reaches the highest possible security standards. Learn more about Stripe's PCI compliance.

You should therefore not hesitate to provide your date of birth and the last four digits of your social security number, both of which are needed to activate your nonprofit's account. As described by Stripe: "Part of our responsibilities to our financial partners involves verifying your identity and confirming the legitimacy of your business. Collecting this information enables us to automate parts of this process so that you can start running charges immediately. We do not use this information for any other purpose, and we take your privacy and the security of your data very seriously."

Read more about Stripes security and privacy policy. Read more about Give Lively's commitment to data, privacy, and security.

Is Stripe free, like Give Lively?

There is no cost to setting up a Stripe account, but Stripe charges a small transaction fee to collect money from a credit card or through a bank, as well as fines for failed/disputed ACH charges. Give Lively offers donors the option to cover the transaction fees. If declined, this fee gets subtracted from the donation. When covered, this legally increases the value of a donor’s contribution, the gross value of which is necessarily reflected in a nonprofit’s fundraising totals.

Keep in mind that:

  • The charted Stripe fees are based on the Stripe nonprofit discount; learn how to apply for this discount.
  • Give Lively’s fundraising platform allows donations through ACH (bank transfer) but it is not automatically enabled. You must enable ACH payments with Stripe to prevent your donors from seeing errors. Enable ACH now.
  • Give Lively offers donors the option to cover Stripe's transaction fees, except when donations are made via a digital wallet (Apple Pay, Google Pay). If donors decline to cover fees, they are subtracted directly from the donation. When accepted, the fee coverage legally increases the value of a donor’s contribution, the gross value of which is necessarily reflected in a nonprofit’s fundraising totals.
  • Stripe charges $4.00 for failed ACH/direct debit payments and $15.00 for disputed ACH/direct debit payments.

Notably:

  • Making donations via ACH/bank transfer is by far the most effective, lowest cost payment option and ensures that you get more money to use toward your services.
  • For all gifts under $30, you get more if your donors use American Express, and for all gifts above $30, you'll get more if your donors use a Visa or MasterCard.

What should I check Stripe for?

Stripe is an essential money-management tool. You should check your Stripe account (not Give Lively) first for the following operations:

* Cancel a donor's monthly donation or subscription
* Set up notifications for every donation
* Issue a full or partial refund for a donation
Export donor data from Stripe
* Respond to Stripe account restrictions
* Troubleshoot donations made via ACH/direct debit
* Troubleshoot donation form errors that donors see
* Schedule payouts
* Change Stripe account email address

Get started with Stripe

To use Give Lively technology, you must have an activated Stripe account connected to Give Lively. A fully effective account is also enabled for ACH (bank) transfers and has applied for Stripe’s nonprofit discount.

Click the links below to complete each step (links connect to sections lower on this page):

1. Create or activate a Stripe account, and connect it to Give Lively

2. Apply for Stripe's nonprofit discount

3. Set up your Stripe account to accept ACH bank donations

1. Create and activate a Stripe account, and connect it to Give Lively

All Give Lively members must have a fully authorized Stripe account connected to Give for Give Lively tech to function. Without it, you will not be able to use our platform.

To get started, watch this 70-second video and then follow the written-out step-by-step instructions below.

This is where you are in your Give Lively set-up process. Once this step is complete and your membership has been approved, move on to fully setting up Stripe.

To create a NEW Stripe account:

  • Nonprofits that register with Give Lively automatically receive an email from Stripe with the subject line “Give Lively payments: claim your Stripe account” advising that “Give Lively has created a Stripe account for you.”
  • Click on the “Claim your Stripe account” link in the email to open a Stripe login page.
  • Add a new password and then click on “Save your Stripe account” to confirm that the Stripe account has been set up. The new account can be visited by clicking on the “View your dashboard” button.

To activate a NEW Stripe account:

  • Log in to Stripe, go to the Stripe dashboard and follow the “Activate your Stripe account” prompts.
  • The Activate your accountpage is an application form that must be completed and submitted since Stripe requires information about a business before it can process any payments. This includes business details, personal details, credit and statement details, bank details, and two-step authentication. Stripe created this video to help walk you through the process.
  • The application does not need to be completed in one sitting. Click “Save for later” to continue at another time.
  • Once the new Stripe account is activated, it is automatically connected to Give Lively if the account was created by clicking on “Claim your Stripe account” in the “Give Lively payments: claim your Stripe account” email received from Stripe. If the account was created without clicking on the link in the email, see the information below about how to connect an existing Stripe account to Give Lively.

To connect an EXISTING Stripe account to Give Lively:

  • At the end of the Give Lively membership registration process, on the “Here’s What’s Next: Connect With Stripe” landing page, there’s an option to click on “connect your Stripe account to our platform.”
  • This triggers an email sent to the address registered with the new Give Lively account. This “Give Lively + [Nonprofit Name] / Membership Next Steps” email contains a “Connect with Stripe” button.
  • Both the landing page and the email button open Stripe on a page announcing that “Give Lively would like you to start accepting payments with Stripe.”
  • Sign in to Stripe by clicking on the “Already have a Stripe account?” button at the top right of the page.
  • IMPORTANT: If the Stripe user has more than one Stripe account, then choose the Stripe account that should be associated with our Give Live fundraising technology. Log in to the correct account or click the name at the top of the Stripe left-hand navigation menu to choose the correct Stripe account.
  • If the selected Stripe account is not yet activated, then a one-page application form must be completed and submitted, since Stripe requires more information about a business before it can process any payments. This includes business details, personal details, credit and statement details, bank details and two-step authentication. Remember: Any nonprofit with an existing Stripe account that completes the Give Lively membership process but doesn’t connect it to Stripe will not be able to move forward with Give Lively membership approval.
  • If the nonprofit’s Stripe account is already activated, then the connection to Give Lively will happen automatically and the Give Lively membership process can move to approval.

For more specifics about activating and maintaining a Stripe account, visit Stripe’s Managing Your Account page.

Confirm or change the Stripe account connected to Give Lively

Some nonprofits have more than one Stripe account. It is absolutely essential that you connect the correct Stripe account to Give Lively. If not, donations made through Give Lively won't be reported in the places you look for them.

To double-check whether the correct Stripe account is connected to Give Lively:

  1. Log in to the Stripe dashboard.
  2. Click on the dropdown arrow next to your Stripe account name in the top-left navigation menu to see your multiple Stripe accounts.
  3. Click on the account that should be connected to Give Lively and visit “Settings" > “Authorized applications" to confirm that Give Lively is authorized.

As a point of information, to learn the Stripe account number of the Stripe account connected to Give Lively:

  1. Log in to the Nonprofit Admin Portal.
  2. Choose "Organization Settings" in the navigation bar at the top of the page.
  3. Directly beneath the nonprofit name you will find the nonprofit's EIN, Stripe account number and date your nonprofit became a Give Lively member.

If the wrong account is connected and you want to change it:

  1. Send an email to support@givelively.org. In the subject line, write "Change Stripe account”. In the body of the email, provide (1) the name of your nonprofit, (2) your nonprofit’s EIN number, and (3) the PRIMARY email address of the Stripe account that should be connected to Give Lively.
  2. Give Lively’s Customer Support team will disconnect the old account. 
    IMPORTANT: As soon as this happens, your Give Lively account will be temporarily deactivated, you will not be able to log in to the Nonprofit Admin Portal and none of your fundraising pages will be active. 
  3. Give Lively’s Customer Support team will send you a “Give Lively + [Nonprofit Name] / Membership Next Steps” email (to the PRIMARY email address of the Stripe account that should be connected to Give Lively) that prompts you to “Connect with Stripe”.
  4. Follow the “Connect with Stripe" instructions in the activate a Stripe account step-by-step directly above.

Once the new activated account is connected to Give Lively, your Give Lively account will be reactivated, you will again be able to log in to the Nonprofit Admin Portal, and all of your existing fundraising pages will function as normal.

VERY IMPORTANT: All transactions -- including donations and ticket sales -- made while your old Stripe account was connected will NOT be transferred to the new Stripe account. This means that any donations received as part of recurring gifts associated with your old Stripe account will remain tied to that old account. In accordance with Stripe terms, if the old account is not reactivated within 21 days, Stripe will refund all of the money received but not disbursed by that account. It is essential that you transfer all funds into the new Stripe account, or at least reactivate your old account. Contact Stripe Support to transfer funds from the old account to the new one.

2. Apply for Stripe's nonprofit discount

This is where you are in your Give Lively set-up process. Once this step (applying for the Stripe nonprofit discount and enabling ACH) is done, move on to completing your Core Profile.

In order to receive a discount on Stripe's payment processing fees, nonprofits must have 501(c)(3) status and an EIN. To apply for the discount, message Stripe with your EIN number and a request for the discount to sales+nonprofit@stripe.com or visit this support page.

Once your nonprofit status been confirmed by Stripe, donations made to your organization using Give Lively products will be processed at Stripe's nonprofit rate.

THIS CHART MAKES CLEAR THE FEES ASSOCIATED WITH USING STRIPE.

Our platform's "Cover the Transaction Fee" feature is calculated based on this discounted rate. If you haven't received the discount yet from Stripe, there will be a discrepancy between the amount raised between our system and your Stripe Dashboard.

Stripe will not retroactively apply the nonprofit discount, so please make sure to complete the above steps as soon as possible to ensure you get the most out of every donation.

3. Set up your Stripe account to accept ACH bank donations

THIS IS A CRITICAL STEP! DON'T SKIP IT!

Donations via ACH (bank account direct debits) are great for major gifts and monthly sustainers because they come with a lower transaction fee from Stripe. This chart makes clear the fees associated with using Stripe.

IMPORTANT NOTE: Stripe automatically imposes a limit of $2,000 per transaction on ACH payments made through our platforms. Stripe also places a $10,000 weekly cap on ACH donations. If you expect to receive more than that in individual or weekly ACH donations, contact Stripe Support to explore the possibility of increasing these limits.

However, while the option to “Donate via Bank Account” (ACH/bank transfer) appears on all of our fundraising products by default, it is not automatically enabled by Stripe. You must enable ACH payments with Stripe to prevent your donors from seeing errors. Stripe requires that nonprofits take the following steps to ensure seamless ACH transfers:

  • Sign in to your Stripe account and then go to the ACH Guide page. (It's easiest to sign in to Stripe and then click on the link in the preceding sentence.)
  • Click the blue "Enable ACH" button on the top of the page. (If there's no blue button, scroll down to "IF THERE IS NO BLUE OR GREEN BUTTON" at the bottom of this section of this article.)
  • After ACH has been enabled, the button will turn green (see below).

IF THERE IS NO BLUE OR GREEN BUTTON: Moving forward, when visiting this page, the button/section to agree to the terms of service will not appear. If you would still like to check and confirm, here's what to do:

  1. Log in to Stripe.
  2. Click on the "Setting" button (gear icon) in the left-hand navigation menu.
  3. Click on the “Payment Methods” section and make sure that “ACH Credit Transfer (Preview)” is "Live" (see image below).
  4. If it is not live, click the "Activate" button.

Once ACH is enabled, donors who select "Donate by Bank Account" on your fundraising page will be redirected to a list of banks provided by Plaid, a service that instantly verifies bank credentials, and asked to select their bank. If their bank does not appear, they can click "Don't see your bank? Search instead" to find it. If their bank is not in Plaid's database, they will not be able to donate via ACH. After donors select their bank, they will be directed to sign in to their bank's online portal. Once they've entered their sign-in info, they will be directed back to your fundraising page where they'll receive a "Thank You" message for completing their donation.

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