This is the new one-stop shop for information and instruction about how Give Lively members use our powerful, practical and free fundraising technology. For more background support about Give Lively, go to our introductory FAQ pages.
Stripe is an industry leading payment processor trusted by over 100,000 companies and nonprofits. To use Give Lively technology, you must complete all three of the following: (1) create and activate a Stripe account, and connect it to Give Lively, (2) Apply for Stripe's nonprofit discount, and (3) Set up your account to accept ACH bank donations. Learn why and how.
Stripe is an industry leading payment processor trusted by over 100,000 companies and nonprofits, including Lyft, Shopify, UNICEF, and NPR.
Much like an account with PayPal or Facebook, your account with Stripe is independent of your account with us. By connecting your Stripe account to the Give Lively platform, however, you grant us permission to process donations, deliver donor data, and transfer funds to you through your Stripe account.
Yes. Stripe is a PCI Level 1 compliant company, which means that its payment processing reaches the highest possible security standards. Learn more about Stripe's PCI compliance.
You should therefore not hesitate to provide your date of birth and the last four digits of your social security number, both of which are needed to activate your nonprofit's account. As described by Stripe: "Part of our responsibilities to our financial partners involves verifying your identity and confirming the legitimacy of your business. Collecting this information enables us to automate parts of this process so that you can start running charges immediately. We do not use this information for any other purpose, and we take your privacy and the security of your data very seriously."
There is no cost to setting up a Stripe account, but Stripe charges a fee to collect money from a credit card or through a bank. Give Lively offers donors the option to cover the transaction fees. If declined, this fee gets subtracted from the donation.
All Give Lively nonprofit members must complete the following three steps with Stripe in order to fundraise using our technology (the links below connect to sections lower on this page):
Follow the instructions below to complete these three steps with Stripe.
To get started, watch this 70-second video and then follow the written-out step-by-step instructions below.
To create a NEW Stripe account:
To activate a NEW Stripe account:
To connect an EXISTING Stripe account to Give Lively:
For more specifics about activating and maintaining a Stripe account, visit Stripe’s Managing Your Account page.
Some nonprofits have more than one Stripe account. It is absolutely essential that you connect the correct Stripe account to Give Lively. If not, donations made through Give Lively won't be reported in the places you look for them.
To double-check whether the correct Stripe account is connected to Give Lively:
As a point of information, to learn the Stripe account number of the Stripe account connected to Give Lively:
If the wrong account is connected and you want to change it:
Once the new activated account is connected to Give Lively, your Give Lively account will be reactivated, you will again be able to log in to the Nonprofit Admin Portal, and all of your existing fundraising pages will function as normal.
VERY IMPORTANT: All transactions -- including donations and ticket sales -- made while your old Stripe account was connected will NOT be transferred to the new Stripe account. This means that any donations received as part of recurring gifts associated with your old Stripe account will remain tied to that old account. In accordance with Stripe terms, if the old account is not reactivated within 21 days, Stripe will refund all of the money received but not disbursed by that account. It is essential that you transfer all funds into the new Stripe account, or at least reactivate your old account. Contact Stripe Support to transfer funds from the old account to the new one.
In order to receive a discount on Stripe's payment processing fees, nonprofits must have 501(c)(3) status and an EIN number. To apply for the discount, message Stripe with your EIN number and a request for the discount to email@example.com or visit this support page.
Once your nonprofit status been confirmed by Stripe, donations made to your organization using Give Lively products will be processed at Stripe's nonprofit rate. As of this writing, their nonprofit fee structure is 2.2% + $0.30 for all major credit card transactions, 3.5% for American Express transactions, and 0.8% (capped at $5, no matter how large the donation) for ACH direct debits.
Our platform's "Cover the Transaction Fee" feature is calculated based on this discounted rate. If you haven't received the discount yet from Stripe, there will be a discrepancy between the amount raised between our system and your Stripe Dashboard.
THIS IS A CRITICAL STEP! DON'T SKIP IT!
Donations via ACH (bank account direct debits) are great for major gifts and monthly sustainers because they come with a lower transaction fee from Stripe: 0.8% with a cap of $5 in total fee, no matter how large the donation. However, while ACH setup is vitally important, it is NOT automatically enabled! The option to “Donate via Bank Account” appears on all of our fundraising products by default, but these ACH operations are managed by Stripe, which requires that nonprofits take the following steps to ensure seamless ACH transfers.
To enable ACH bank donations:
IF THERE IS NO BLUE OR GREEN BUTTON: Moving forward, when visiting this page, the button/section to agree to the terms of service will not appear. If you would still like to check and confirm, here's what to do:
Once ACH is enabled, donors who select "Donate by Bank Account" on your fundraising page will be redirected to a list of banks provided by Plaid, a service that instantly verifies bank credentials, and asked to select their bank. If their bank does not appear, they can click "Don't see your bank? Search instead" to find it. If their bank is not in Plaid's database, they will not be able to donate via ACH. After donors select their bank, they will be directed to sign in to their bank's online portal. Once they've entered their sign-in info, they will be directed back to your fundraising page where they'll receive a "Thank You" message for completing their donation.
Additional operations involving Stripe that you may need to know about include:
* Set up notifications for every donation
* Troubleshoot donations made via ACH/direct debit
* Troubleshoot donation form errors that donors see
* Issue a full or partial refund for a donation
* Cancel a donor's monthly donation or subscription
* Export donor data from Stripe