This is the new one-stop shop for information and instruction about how Give Lively members use our powerful, practical and free fundraising technology. For more background support about Give Lively, go to our introductory FAQ pages.
Learn what you need to know about Plaid, an industry-leading service that allows for the instant verification and use of a bank account to make donations.
Plaid is an industry-leading service that allows for the instant verification and use of a bank account to make donations. We partner with Plaid to give donors the ability to donate via ACH (direct debit from a bank account) without using their routing and bank account numbers.
We suggest donating via a bank account because it is the most cost-effective payment method. (Stripe's credit card fees are higher.) This chart makes clear the fees associated with using Stripe.
We know many people are hesitant to enter online banking credentials anywhere outside a bank's own site. We encourage this hesitation; it's smart to learn more about the security of a platform before sharing financial details with it. Plaid is a secure, audited, and trusted system that has built partnerships with most major US-based financial institutions and thousands of credit unions across the country. Plaid is also a trusted provider for major financial apps and services, like Venmo, Robinhood, and Stripe. Put simply, banks are on the Plaid platform because banks trust Plaid. We encourage you to read more about Plaid security to help you make an informed decision.
An important note: Give Lively never has direct access to anyone's bank username or bank password. When our service prompts donors for this information, they are actually interacting with a secure window into the Plaid system that pops up onto their screen. All credentials are securely encrypted between that pop up window and Plaid, using industry-standard end-to-end encryption. Read more about our commitment to data privacy, security, and transparency.