Troubleshoot the Nonprofit Admin Portal

The Nonprofit Admin Portal is where you manage all of your online fundraising using Give Lively technology. Learn what you can do, how to add new team members to the portal and what happens if you forgot your password.


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Before You Get Started

Video Overview

Text Walkthrough

For preliminary information about the Nonprofit Admin Portal, including a brief tour of its dashboard, go here.

Add team members to the portal

To provide full admin access to the Nonprofit Admin Portal by other members of your team, see how to add new users to the Nonprofit Admin Portal.

Delete users from the portal

To remove users of or "pending invitations" to the Nonprofit Admin Portal, see how delete users from the Nonprofit Admin Portal.

Remember: Removed users will no longer have any access to the Nonprofit Admin Portal. And for deleted “Pending Invitations,” the invite email that was sent out, which already expires after a week, will immediately become invalid.

Forgot your password? Want to change your password?

  1. Go to the Nonprofit Admin Portal log-in page.
  2. Click "Forgot your password?" and follow the instructions to reset your password.


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