Issue a full or partial refund for a donation
Full or partial refunds to your donors are possible through Stripe.
Before you get started
Video Overview
Walkthrough
Before you get started
Video Overview
Walkthrough
Before you get started
Video Overview
Walkthrough
Before You Get Started
- For nonprofits: Make sure you have access to your organization’s Stripe account or work together with the person who does.
- For donors: This article is not for you. Please go to: How can I get a refund for my donation?
Video Overview
Walkthrough
One-time donations
To issue a full or partial refund to your donors:
- Login into your Stripe dashboard.
- Go to the Payments Overview page and find the charge that needs to be refunded.
- Click the "•••" icon next to the charge and select "Refund charge".
- The default is a full refund, but for credit card charges, both full or partial refunds can be made. To issue a partial credit card refund, enter the amount to be refunded. For ACH payments, only full refunds can be made through Stripe dashboard. To issue a partial ACH refund, please reach out to our Support team.
- Select a reason for the refund. If you select "Other", you must provide an explanatory note that is attached to the refund.
- Click "Refund" to finish.
While there are no additional fees to refund a charge, the fees from the original charge are not returned. If you have any questions, please refer to Stripe’s FAQ.
Recurring donations
Follow the same directions as above. Also review this article in Stripe Support about how to update recurring donations through Stripe.
Important note: Donors have direct access to a secure User Portal through which they can cancel their own recurring donations or change their associated payment methods. This is not possible if the recurring donation is to a nonprofit whose Stripe account is restricted, missing or has been disconnected from Give Lively.
At present, donors are not able to edit the amount and date of recurring donations, although that functionality is coming soon.
