Issue a full or partial refund for a donation

Full or partial refunds to your donors are possible through Stripe.

Examples

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Before You Get Started

Video Overview

Text Walkthrough

IMPORTANT NOTE: Give Lively is unable to issue refunds on behalf of our nonprofit members, due to our Terms of Use.

Refunds can only be made by the nonprofit.

To issue a full or partial refund to your donors:

  1. Login into your Stripe dashboard.
  2. Go to the Payments Overview page and find the charge that needs to be refunded.
  3. Click the "•••" icon next to the charge and select "Refund charge".
  4. The default is a full refund, but for credit card charges, both full or partial refunds can be made. To issue a partial credit card refund, enter the amount to be refunded. For ACH payments, only full refunds can be made through Stripe dashboard. To issue a partial ACH refund, please reach out to Give Lively support by emailing support@givelively.org.
  5. Select a reason for the refund. If you select "Other", you must provide an explanatory note that is attached to the refund.
  6. Click "Refund" to finish.

While there are no additional fees to refund a charge, the fees from the original charge are not returned. If you have any questions, please refer to Stripe’s FAQ.

Downloads

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Contact our Member Support team

We have done our best to answer your questions here in the Resource Hub, but if the answers aren’t quite right or you can’t find them, our Member Support team is standing by to help you. Due to a high volume of requests, we are currently unable to accommodate support phone calls.
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