Welcome to the Resource Hub for Give Lively members!

This is the new one-stop shop for information and instruction about how Give Lively members use our powerful, practical and free fundraising technology. For more background support about Give Lively, go to our introductory FAQ pages.

In this Article

Issue a full or partial refund for a donation

Full or partial refunds to your donors are possible through Stripe.

Event Ticketing
Text-to-Donate
Live Display
Campaign Pages
Donation Widget
Peer-to-Peer Fundraising
Team Fundraising
Leaderboard

Examples

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Before You Get Started

Video Overview

Text Walkthrough

IMPORTANT NOTE: Give Lively is unable to issue refunds on behalf of our nonprofit members, due to our Terms of Use.

Refunds can only be made by the nonprofit.

To issue a full or partial refund to your donors:

  1. Login into your Stripe dashboard.
  2. Go to the Payments Overview page and find the charge that needs to be refunded.
  3. Click the "•••" icon next to the charge and select "Refund charge".
  4. The default is a full refund, but for credit card charges, both full or partial refunds can be made. To issue a partial credit card refund, enter the amount to be refunded. For ACH payments, only full refunds can be made through Stripe dashboard. To issue a partial ACH refund, please reach out to Give Lively support by emailing support@givelively.org.
  5. Select a reason for the refund. If you select "Other", you must provide an explanatory note that is attached to the refund.
  6. Click "Refund" to finish.

While there are no additional fees to refund a charge, the fees from the original charge are not returned. If you have any questions, please refer to Stripe’s FAQ.

Downloads

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