This is the new one-stop shop for information and instruction about how Give Lively members use our powerful, practical and free fundraising technology. For more background support about Give Lively, go to our introductory FAQ pages.
We have done our best to answer your questions here in the Resource Hub, but if the answers aren’t quite right or you can’t find them, our Member Support team is standing by to help you.
Have you tried using the search tool at the top right of this page?
To connect with our Member Support team, reach out via chat or email us at firstname.lastname@example.org.
To speed up the resolution time, include the following in your message:
Please also let the Member Support team know if you couldn’t find the answer to your question on the Resource Hub. Your feedback really is very important to us as we revise and develop these materials.
In light of COVID-19 challenges, our Customer Support champions have been responding to a higher-than-usual volume of requests.
Rest assured that we are here to support you through this challenging time and wanted to share some Customer Support best practices:
Thank you for reaching out to us and being part of our community! We are open for business and fully confident of our ability to continue supporting you. If interested, you can read about our business continuity plans during the COVID-19 pandemic.