Welcome to the Resource Hub for Give Lively members!

This is the new one-stop shop for information and instruction about how Give Lively members use our powerful, practical and free fundraising technology. For more background support about Give Lively, go to our introductory FAQ pages.

In this Article

Contact our Member Support team

We have done our best to answer your questions here in the Resource Hub, but if the answers aren’t quite right or you can’t find them, our Member Support team is standing by to help you.

Event Ticketing
Text-to-Donate
Live Display
Campaign Pages
Donation Widget
Peer-to-Peer Fundraising
Team Fundraising
Leaderboard

Examples

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Before You Get Started

Have you tried using the search tool at the top right of this page?

Video Overview

Text Walkthrough

To connect with our Member Support team, reach out via chat or email us at support@givelively.org.

To speed up the resolution time, include the following in your message:

  • your nonprofit's EIN
  • your email address
  • if a donor is having trouble donating:
    • the donor’s email address
    • the donor's device type and browser
    • a screenshot of the error.

Please also let the Member Support team know if you couldn’t find the answer to your question on the Resource Hub. Your feedback really is very important to us as we revise and develop these materials.

Customer Support Best Practices

In light of COVID-19 challenges, our Customer Support champions have been responding to a higher-than-usual volume of requests. 

Rest assured that we are here to support you through this challenging time and wanted to share some Customer Support best practices:

  • Have you checked for an answer here in the Resource Hub, your one-stop shop for information and instruction about how to use Give Lively technology? Your answer might be right here, along with lots of other useful advice. 
  • Please continue to submit support requests through chat or email. We’re here and we’ve got you! During normal operating hours, our committed and fast-working team is fully able to respond as usual to every request within one or two business days. (Normal live chat support hours are 9am-5pm ET, Monday through Friday.)
  • Submit only one request for your issue, as all tickets are tackled in the order received. We will send you an email confirming that your request is in our system and queued for review by our team.
  • All of our live chat agents may sometimes be helping others, especially at high-volume times during normal operating hours. The system will automatically let you know when this is the case. Requests should still be submitted in writing and will be answered in the order received.
  • Stay on the lookout for a response from support@givelively.org. We make sure to answer each and every question, so please add our email address to your safe list. We’d hate for you to miss it!

Thank you for reaching out to us and being part of our community! We are open for business and fully confident of our ability to continue supporting you. If interested, you can read about our business continuity plans during the COVID-19 pandemic.

Not sure of your EIN (or your Stripe account number)?

  1. Log in to the Nonprofit Admin Portal.
  2. Choose "Organization Settings" in the navigation bar at the top of the page.
  3. Directly beneath the nonprofit name you will find your nonprofit's EIN, Stripe account number and the date your nonprofit became a Give Lively member.

Downloads

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