Cancel a donor’s monthly donation or subscription

This article contains instructions for nonprofit organizations about how to correct/disable recurring donations, which is managed from the Stripe dashboard. For donors: please see "Before You Get Started" (directly below).


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Before You Get Started

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As of November 2020, donors have direct access to a secure Donor Portal through which they can cancel their own recurring donations.

At present, they are not able to update payment methods or edit the amount and date of recurring donations, although that functionality is coming soon.

In addition to this, you retain the ability to cancel a donor’s recurring donation:

  1. Login to the Stripe dashboard.
  2. Clicking "Customers" on the left hand side.
  3. In the drop down menu under "Billing," click "Subscriptions" to see a list of all your monthly donors.
  4. Locate the email of the donor who wants to cancel the subscription.
  5. Click the "..." on the rightmost side of the page on the donor's subscription.
  6. Click "Cancel Subscription".


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Contact our Member Support team

We have done our best to answer your questions here in the Resource Hub, but if the answers aren’t quite right or you can’t find them, our Member Support team is standing by to help you. Due to a high volume of requests, we are currently unable to accommodate support phone calls.
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