Cancel a donor’s monthly donation or subscription
This article contains instructions for nonprofit organizations about how to correct/disable recurring donations, which is managed from the Stripe dashboard. For donors: please see "Before You Get Started" (directly below).
Before You Get Started
- For nonprofits: Have you connected a new or existing Stripe account to Give Lively. It’s a required first step.
- For donors: This article is not for you. Please go to: Help! I accidentally signed up for a recurring donation rather than a one-time contribution.
- Login to the Stripe dashboard.
- Clicking "Customers" on the left hand side.
- In the drop down menu under "Billing," click "Subscriptions" to see a list of all your monthly donors.
- Locate the email of the donor who wants to cancel the subscription.
- Click the "..." on the rightmost side of the page on the donor's subscription.
- Click "Cancel Subscription".