Cancel a donor’s monthly donation or subscription

This article contains instructions for nonprofit organizations about how to correct/disable recurring donations, which is managed from the Stripe dashboard. For donors: please see "Before You Get Started" (directly below).


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Before You Get Started

Video Overview

Text Walkthrough

  1. Login to the Stripe dashboard.
  2. Clicking "Customers" on the left hand side.
  3. In the drop down menu under "Billing," click "Subscriptions" to see a list of all your monthly donors.
  4. Locate the email of the donor who wants to cancel the subscription.
  5. Click the "..." on the rightmost side of the page on the donor's subscription.
  6. Click "Cancel Subscription".


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Contact our Member Support team

We have done our best to answer your questions here in the Resource Hub, but if the answers aren’t quite right or you can’t find them, our Member Support team is standing by to help you. Due to a high volume of requests, we are currently unable to accommodate support phone calls.
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