Add ability to collect donor’s mailing address

This ability is now available as an open beta feature on Give Lively donation forms on Core Profiles, Campaign Pages and Event Ticketing pages. In each case, the backend controls are located in the “Additional Questions” tab in the Nonprofit Admin Portal.

Use the links below for instructions about how to set this up:

• in the Core Profile
• on Campaign Pages
• on Event Ticketing pages.

Before using this feature, please keep in mind that, generally speaking, the more information you request to complete a standard one-time donation, the lower the conversion rate. We suggest asking for a mailing address as a follow-up, post-donation question or through other data collection means.

A note about payment forms

Give Lively has two generations of payment forms in use. Your choice of features will dictate which form appears. At present, the ability to collect donor's mailing addresses is supported only by our first-generation payment form. Activation of this feature will therefore necessarily require use of our first-generation payment form. Any combination of features that includes those detailed on this list will continue to see use of the first-generation form.

IMPORTANT: Both generations of payment forms guide donors through very similar giving experiences and there is no reason a nonprofit should favor one payment form over the other. Over the next few months, the new payment form will become the standard for all Give Lively donation pages. Learn more here.